Privacy Policy

Marketing Focus

Last updated: 2 November 2026

1. Who we are

Marketing Focus is an independent digital marketing consultancy operated by Claire Moorcraft, trading as Marketing Focus, based in Plymouth, United Kingdom.

Our website is https://marketingfocus.co.uk.

For questions about this Privacy Policy or how your personal information is handled, please email claire@marketingfocus.co.uk.

2. Information we collect

Depending on how you use our website and services, we may collect:

  • Your name, email address, telephone number and business details when you contact us or enquire about our services.
  • Information you provide when discussing a project or working with us.
  • Your email address when you subscribe to our newsletter.
  • Billing, order and transaction information when you purchase digital products through our Digital Studio shop.
  • Technical information, such as your IP address, browser information and cookie preferences, where collected by our website or its service providers.

Please avoid sending sensitive personal information through our general contact form unless it is necessary.

3. How we use your information

We use personal information to:

  • Respond to enquiries and communicate with prospective and existing clients.
  • Provide our digital marketing consultancy services.
  • Process purchases, deliver digital products and manage customer support.
  • Send marketing emails or newsletters where you have subscribed or where another lawful basis permits us to do so.
  • Maintain the security, functionality and administration of our website.
  • Meet applicable legal, tax and accounting obligations.

4. Our lawful bases for processing

Under UK data protection law, we rely on the lawful basis appropriate to each activity. This may include:

  • Consent: for optional cookies and newsletter marketing where consent is required.
  • Contract: when processing information needed to provide services or fulfil purchases.
  • Legitimate interests: when responding to business enquiries, administering our business and protecting our website, where those interests are not overridden by your rights.
  • Legal obligation: when keeping records or processing information required by law.

Where we rely on consent, you may withdraw it at any time.

5. Contact forms and enquiries

When you submit an enquiry through our website, we use the information you provide to respond and, where relevant, discuss the services you are interested in.

We do not automatically add contact form enquiries to our newsletter mailing list simply because someone contacts us.

6. Email newsletters

We use Hostinger Reach to manage newsletter subscriptions and send email communications.

If you subscribe, we use your email address to send updates, marketing tips, news and information about Marketing Focus.

You can unsubscribe using the link included in marketing emails or by contacting claire@marketingfocus.co.uk.

7. Digital Studio purchases

Our Digital Studio shop uses WooCommerce to manage orders for downloadable digital products.

We use WooPayments to process payments made through our Digital Studio shop. WooPayments and its payment processing partners may collect and process payment, billing and transaction information to complete purchases, prevent fraud and manage payments. We do not receive or store customers’ full payment card details directly.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to support essential website functions and, where enabled, optional features.

We use Complianz to display cookie information and manage visitors’ cookie preferences.

You can accept or reject optional cookies through our cookie banner and revisit your preferences using the Manage consent option on our website.

Further details are available in our Cookie Policy.

9. Website hosting and service providers

Our website is hosted by Hostinger. We also use third-party services where necessary to operate our website, communicate with subscribers, process orders and provide our services.

These providers may process personal information on our behalf under appropriate arrangements. Some providers may process information outside the UK; where applicable, we seek to rely on appropriate safeguards required by data protection law.

10. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, tax, accounting and contractual requirements.

For example:

  • Enquiry information is retained while we respond to or follow up on the enquiry and for a reasonable period afterwards.
  • Client and order records may be retained for applicable legal and accounting purposes.
  • Newsletter subscription information is retained while you remain subscribed, subject to any records we need to maintain of your preferences.

We periodically review information that is no longer needed.

11. Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business, fulfil orders, deliver services or meet legal obligations.

12. Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your information in certain circumstances.
  • Restrict or object to certain types of processing.
  • Request data portability where applicable.
  • Withdraw consent where processing is based on consent.

To exercise your rights, email claire@marketingfocus.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

13. External websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy notices.

14. Changes to this policy

We may update this Privacy Policy when our services, website features or legal requirements change. The latest version will be published on this page with an updated date.

15. Contact us

Claire Moorcraft, trading as Marketing Focus

Plymouth, United Kingdom

Email: claire@marketingfocus.co.uk

Website: https://marketingfocus.co.uk